By creating a Claudysky account you agree to these terms. Questions: support@claudysky.cc.
The service
Claudysky reads billing data you connect, invites your customers to short AI-led interviews, and turns the conversations into reports. AI output can be wrong, so check important findings against the transcripts.
Plans and billing
- Claudysky is a paid service with no free tier. Subscriptions renew monthly until cancelled.
- Each plan includes a monthly number of interviews. One interview is one customer conversation.
- Unused interviews don't carry over. The count resets on the first day of each calendar month (UTC).
- You can cancel at any time and keep access until the end of the paid period.
- Payments are handled by Polar. Except where the law requires otherwise, payments are non-refundable.
Your responsibilities
- Only connect accounts you are authorized to use, and only contact people you are allowed to contact.
- You are responsible for having a lawful basis and giving any required notices to your customers.
- Honor deletion and opt-out requests. Claudysky provides tools to do this.
- Keep your account secure and the information you enter accurate.
What you can't do
- Send spam, or use Claudysky to harass, deceive or mislead anyone.
- Collect sensitive data such as health or payment details through interviews.
- Disrupt, overload or reverse engineer the service, or get around plan limits.
Your data
You own your data and reports. You give us permission to process them only to provide the service, as described in the Privacy Policy. You can delete your account at any time in Settings.
Suspension
We may suspend accounts that break these terms or put the service or other people at risk.
Disclaimers and liability
The service is provided as is, without warranties, to the extent the law allows. To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability is limited to what you paid us in the 12 months before the claim.
Changes
We may update these terms. If changes are important, we'll let account holders know before they apply.